Shipping Policy
Welcome to the shipping policy page of Soléa. Here, you will find all the essential information about how we handle the shipping of your orders via our website. Our goal is to ensure that your orders are processed efficiently and delivered safely.
SHIPPING METHODS
We offer standard shipping for all orders. Shipping options may vary depending on your delivery location and product availability.
SHIPPING COSTS
Shipping costs are calculated during checkout based on your order details and delivery destination. Any applicable shipping fees will be clearly displayed before completing your purchase.
Potential Additional Costs
Additional charges such as VAT, customs duties, or import taxes may apply depending on your country’s regulations. These fees are normally the responsibility of the customer.
PROCESSING TIME
Orders are typically processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
DELIVERY TIME
Estimated delivery times:
Standard Shipping: 3–7 business days
Please note that delivery times are estimates and may be affected by factors outside our control, such as customs delays, carrier disruptions, or peak holiday periods.
INTERNATIONAL SHIPPING
We ship internationally.
International shipping costs and delivery times vary depending on the destination country.
Any customs duties, import taxes, or local fees imposed by the destination country are the responsibility of the recipient.
TRACKING INFORMATION
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information so you can monitor your package.
LOST OR DAMAGED PACKAGES
If your package is lost, delayed significantly, or arrives damaged, please contact us as soon as possible at:
Support@solea.com
We will work with the shipping carrier to help resolve the issue.
ORDER CHANGES
If you need to modify your order after placing it (such as changing the shipping address), please contact us immediately.
Changes can only be made before the order has been processed or shipped.
CONTACT US
If you have any questions about your order or this Shipping Policy, please contact us at:
Support@solea.com