Privacy Policy
YOUR PERSONAL DATA AND HOW WE USE IT
At Soléa, we collect, use, and store your personal data to provide our services and offer you a personalized shopping experience online.
We are committed to protecting your privacy and handling your personal data confidentially and in accordance with this Privacy Policy and applicable data protection laws.
COLLECTING YOUR PERSONAL DATA
Browsing Our Website
When you browse our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, and browsing behavior through cookies and similar technologies.
If you are simply browsing, we generally do not collect personal information unless you voluntarily provide it.
Creating an Account
If you create an account on our website, we may collect personal data including:
- Full name
- Email address
- Phone number
- Billing and shipping address
This information allows us to provide account-related services, order tracking, customer support, and personalized experiences.
Placing an Order
When placing an order, we collect the information necessary to process and fulfill your purchase, including:
- Name
- Contact details
- Shipping and billing address
- Payment information
Please note: Payment details are processed securely through third-party payment providers. We do not store full credit card details ourselves.
Contacting Us
If you contact our customer service team, we may collect the information you provide to help respond to your inquiry.
Updating Your Information
You may request access to, correction of, or deletion of your personal data by contacting us or updating your account information where available.
HOW WE USE YOUR PERSONAL DATA
To Provide Our Services Including:
- Processing and fulfilling orders
- Managing payments
- Providing customer support
- Responding to inquiries
- Maintaining your shopping cart
- Improving website functionality
Marketing Communications
With your consent where required, we may send you:
- Product updates
- Promotions
- New collection announcements
- Special offers
You can unsubscribe at any time using the unsubscribe link in our emails.
SHARING YOUR INFORMATION
We only share your information when necessary, including with:
Payment Providers
To securely process payments.
Shipping & Fulfillment Partners
To deliver your orders.
Service Providers
Trusted third parties that help us operate our business (e.g. website hosting, email services, analytics).
Legal Requirements
Where required by law, legal process, or to protect our rights.
THIRD-PARTY WEBSITES
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those external websites. Please review their privacy policies before submitting personal data.
DATA SECURITY
We take reasonable technical and organizational measures to protect your personal data against unauthorized access, misuse, disclosure, alteration, or loss.
However, no internet transmission is ever completely secure.
YOUR RIGHTS
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to marketing communications
- Request data portability
To exercise these rights, contact us.
COOKIES
Our website may use cookies and similar technologies to improve your browsing experience, analyze traffic, and personalize content.
You may manage cookie preferences through your browser settings.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy at any time.
Changes will be posted on this page.
CONTACT US
If you have any questions regarding this Privacy Policy, please contact us:
Support@solea.com