Return Policy
At Soléa, we offer a 30-day return policy, meaning you may request a return within 30 days of receiving your order.
RETURN ELIGIBILITY
To qualify for a return, items must:
- Be unused, unworn, and in original condition
- Include original packaging
- Include proof of purchase or order confirmation
Please note: Some of our products may arrive with a size label different from the size you ordered. This is because certain items run small, and we may automatically size up to ensure a better fit. This will always be clearly stated in the product description where applicable.
HOW TO START A RETURN
To request a return, please contact us at:
Support@solea.com
If your return request is approved, we will provide return instructions.
Returns sent without prior approval will not be accepted.
RETURN SHIPPING COSTS
Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.
Because each return is processed individually, return labels (if applicable) are handled through customer service.
DAMAGED, FAULTY, OR INCORRECT ITEMS
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us immediately at:
Support@solea.com
We will assess the issue and work to resolve it as quickly as possible.
NON-RETURNABLE ITEMS
The following items cannot be returned:
- Sale items
- Promotional or discounted items
- Gift cards
- Personalized or custom-made products
- Beauty or personal care products
- Perishable goods
- Hazardous materials, flammable liquids, or gases
If you are unsure whether your item qualifies, please contact us before requesting a return.
REFUNDS
Once we receive and inspect your returned item(s), we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please note that banks and payment providers may take several business days to process the refund.
IMPORTANT CONDITIONS
By placing an order with Soléa, you agree to this Return Policy.
Returned items must be unused, undamaged, and returned in their original packaging.
We reserve the right to reject returns that do not meet these conditions.
CONTACT US
For any return questions, please contact:
Support@solea.com